Browse our most frequently asked questions list below to learn everything you need to know!

All of our inventory is offered on a DIY hire basis. So rest assured all events can still go ahead.

We will ensure all plates, linen and glassware are thoroughly cleaned between hires. All of our hire items are also wiped down and sanitised prior to your collection.

You can collect the DIY items from our Katoomba warehouse. Our staff will greet you and check your items which will be packed into appropriate containers for you. We request that you load into your own vehicle yourself to ensure the safety of you and your vehicle.

If we come to your site for delivery or styling, our staff can wear face masks if requested. Hand sanitiser is provided to all crew onsite. Large furniture items will be wiped down on delivery and setup. Smaller, boxed items have been  sanitised upon prep in the warehouse and packed into plastic containers for safe delivery.

If you have any additional concerns or plans that need to be made for added safety, please call us to discuss. Small additional handling fees may be applicable for additional requests.

Click on the cart on the right hand corner. Pop in your event date/s and our online quoting system will let you know if products are available.  

It’s really important to mention our usual hire period is for 3 days, including your pick up date, event date and return date. If you go over this period, it will calculate an additional hire period. If you wish to extend this, let us know and we will adjust according to availability.

Some items are really popular, so if you have your heart set on something in particular, be quick to confirm your booking with a deposit. We are unable to hold any props without a deposit. 

  1. Click the cart to choose the date of your event. 
  2. Explore our range and ‘add to cart’ your favourite items. 
  3. A side menu will allow you to choose your qty’s. 
  4. Click checkout to view your entire order. 
  5. Fill out your contact details and your event details and then, ‘get a quote’. 
    A quote for the dry hire will be emailed to you. 
  6. If you have requested a quote for delivery/pick up and/or setup and styling/packdown, we will respond within 3 days with an updated quote. 
  7. To confirm your event, go back into your quote and simply click ‘book this event’.  
  8. Follow the prompts to sign the hire agreement and payment details for deposit. Once you have made the deposit, let us know via email so we can look out for it and confirm your order in our system. 
  9. Four (4) weeks prior to your event, we request the full balance of payment. This is where you can also finalise the table numbers for your centrepieces.  
  10. Two (2) weeks prior to your event, we will be in contact to lock in your appointment times for pick and return.  

Your online quote includes the hire of the items selected for a period of 3 days only. 

GST is included in the total of your quote. 

If you require delivery and pick up and/or styling, please select the request from the pull down and we will contact you with a quote for this added service based on the equipment and venue location. 

Yes, providing the items are available, you can change the hire quantities according to your guest numbers. 

Please call or email us to amend this if you have already made your booking.

The minimum spend for dry hire is $250 + GST 

Yes, we absolutely do!  

Please note we are located in Katoomba, Blue Mountains.

Delivery is in accordance with the distance to your venue, size of order, and number of crew required to complete the order. Please select this option in your quote with price TBA, and we will contact you with a quote for this service. 

days; pick up day prior to your event, the day of the event and return the following day.

Extensions are definitely possible by request, based on availability of the product and other clients, so please feel free to ask. 

Yes, we request a $150 bond which can be paid on pick up and will be handed back to you on return, providing all items are in fair hire condition.   

Bonds can also be paid direct deposit, allow 2 weeks processing for return. 

We supply plain white taper candles for candlesticks and 9 hour tea-light candles in tin cups for votives 

For the lanterns, pre-burned pillars are available inclusive in the hire price, or you can purchase your own. 

All candles are made from environmentally friendly Soy Wax and are ethically made. 

Coloured candles are available by request at an additional cost. 

Pick up is from our warehouse in Katoomba, Blue Mountains.  

We request an appointment for pick up so we can ensure the right crew are there to meet you and hand over your props. Returns are also by appointment. 

If you have someone picking up your props for you, please let us know their contact details so we don’t have to hassle you on the day. 

We will seek to help you with product measurements to ensure you have the appropriate vehicle, but please take care in handling/packing as you will be liable for any damages. 

We are unfortunately unable to hold props without a deposit. Some items are really popular so if you have your heart set on an item, we do encourage you to deposit ASAP so you don’t miss out. 

How do I confirm my order: 

  1. Open your emailed quote 
  2. Click ‘book this event’  
  3. Follow the prompts to sign the hire agreement and payment details for deposit. Once you have made the deposit, let us know via email so we can look out for it and confirm your order in our system. 
  4. Four (4) weeks prior to your event, we request the full balance of payment. This is where you can also finalise the table numbers for your centrepieces.  
  5. Two (2) weeks prior to your event, we will be in contact to lock in your appointment times for pick and return.  

Don’t panic! Breakages happen! We request a bond on pick up, the replacement or repair cost of the product will be subtracted from the bond. 

We understand some general wear and tear can happen such as soil on a cushion and glassware can chip, however, we do ask that you please take care in packing the hire items so they are left in the best possible condition for the next person to hire it. Please identify any damages on return so it can be resolved quickly in case another client is awaiting the same item/s.

We request that any items which have food on them, such as cake stands, plates, and glassware are returned cleaned. We will ourselves throughly clean these prior to the next hire, but it avoids staining and additional cleaning charges.

Cleaning of candle-holders, linen and lanterns is included in your hire cost. 

Hires can be postponed up to a maximum of 2 times with ample notice, pending availability of the items in your order. If the items are not available, you can substitute them for items from our collection that are available on the date of your event.

Deposits are non-refundable from the date of booking.
 
Full balance for your order is due 4 weeks prior to your event. Cancellations made within 4 weeks of your booking date are non-refundable. 
However, you may postpone your event pending availability of props for a future date. Please refer to ‘Can we postpone our booking?’ for further details.

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.